• All payments made for listings, premium features, or promotional campaigns on Keonline are non-refundable, unless otherwise stated in writing.

• Refunds are only considered under specific circumstances outlined below.

Refunds may be granted if:

• A duplicate payment was made in error.

• A technical issue on Keonline’s side prevented your listing or campaign from going live.

• A purchased service was not delivered as described.

• Completed listings and subscriptions.

• Votes, promotional credits, and marketing campaigns once activated.

• Services where benefits (visibility, leads, analytics) have already been provided.

• Requests must be submitted within 7 days of the transaction.

• Provide proof of payment and a clear explanation of the issue.

• Refunds will be reviewed and processed within 14 business days if approved.

• Approved refunds will be issued via the original payment method.

• Transaction fees or bank charges may be deducted where applicable.

• Keonline reserves the right to decline refund requests that do not meet the above criteria.

• Any disputes will be handled under Kenyan law and jurisdiction.